COVID-19 Questions & Answers

Updated Sunday 18th July

 

We must all continue to minimise the risk of spreading Covid-19.
Each week we will review the measures we have in place.

Please help us by always following National Guidance.
Stay at home if you feel unwell. Delay your visit if you test positive or someone you have been in close contact with has tested positive for Coronavirus.  We will happily rearrange your booking.

And finally, please be as considerate as possible to other guests and our team members. We want everyone to be able to relax and enjoy their time with us. 

Answers to key questions follow:

Do I need to book a visit?


Because legal social distancing requirements are changing (from Monday 19th July), we can accept a greater number of guests. But this is limited to the size of our team and to avoid disappointment, we recommend booking a table. This is particularly necessary during our popular sessions such as Friday evenings, Saturdays and Sundays. Tables for up to eight people can be booked online. Please contact us if you would like to arrange a gathering for more than eight.




Do I need to wear a Mask or Face Covering?


Face masks and coverings are no longer a legal requirement (from Monday 19th July). But you may feel more comfortable wearing one when moving around the inside of our pub - particularly if it is busy. For the moment, our team members have chosen to continue wearing masks inside.




Are enhanced hygiene arrangements still in place?


The inside and outside of our pub, and our hotel rooms, are thoroughly cleaned each day. Every member of our Front of House Team is responsible for making sure tables, chairs and touch points (including payment terminals) are regularly cleaned and sanitised. Please alert a team member if a table or space needs additional attention.




Is Hand Sanitiser available?


Yes. At our main entrance and in our toilets. But we recommend you carry your favourite brand of hand sanitiser with you. And please continue to regularly and thoroughly wash your hands.




What time can I check into my hotel room?


Check-in is between 3pm and 9pm. Please contact us if you would like to check in earlier and we will do our best to help. Look at our Sleep page for our latest hotel information.




Will contact details be collected?


Although not required from Monday 19th July, you can still use the NHS Track and Trace system to check into our venue. We will continue to display our pub's QR code at the main entrance. Our online booking system also enables us to contact customers if necessary.




Can I order food and drinks at the bar?


Not for the moment but his will be reviewed every week.
The majority of our customres have enjoyed table service and we intend to keep it for the time being. We hope to reintroduce the joy of drinking a pint at the bar in the near future.




What time is Check-out?


We ask that you check out of your hotel room by 11am. If you need to leave us before 7am, please settle your bill the night before and leave your key in your room. To check out between 7am - 11am, please come to our coffee bar.




How do you ventilate the inside of your building?


To enable air to circulate, we keep a number of our bar and restaurant doors and windows open.