COVID-19 Questions & Answers
Please continue to minimise the risk of spreading Covid-19.
Stay at home if you feel unwell or test postive.
If you need to rearrange your booking or have any concerns, call us on 01937 590200.
We will be very happy to help.
Answers to key questions follow:
Do I need to book a visit?To avoid disappointment, we recommend booking a table. This is particularly necessary during our popular sessions such as Friday evenings, Saturdays and Sundays. Tables for up to ten people can be booked online. Please contact us if you would like to arrange a larger gathering.
Do I need to wear a Mask or Face Covering?You are not required to use face masks and coverings inside pubs and hotels. But you may feel more comfortable wearing one when moving around the inside of our pub - particularly if it is busy. Members of our serving team are able to decide if they want to use a face covering.
What cleaning arrangements are in place?Our pub and hotel rooms, are thoroughly cleaned each day. Every member of our Front of House Team is responsible for making sure tables, chairs and touch points (including payment terminals) are regularly cleaned and sanitised. Please alert a team member if a table or space needs additional attention.
Is Hand Sanitiser available?Yes. At our main entrance and outside our toilets. But we recommend you carry your favourite brand of hand sanitiser with you. And please continue to regularly and thoroughly wash your hands.
What time can I check into my hotel room?Check-in is between 3pm and 9pm. Please contact us if you would like to check in earlier and we will do our best to help. Look at our Sleep page for our latest hotel information.
What time is Check-out?We ask that you check out of your hotel room by 11am. If you need to leave us before 7am, please settle your bill the night before and leave your key in your room. To check out between 7am - 11am, please come to our coffee bar.
How do you ventilate the inside of your building?To enable air to circulate, we keep a number of our bar and restaurant doors and windows open.