COVID-19 Questions & Answers
We must all work together to minimise the risk of spreading Covid-19. Although it is not possible to offer a completely risk-free environment, we have carefully considered what can be put in place to keep both you and our team as safe as possible.
Follow National Guidance and Tier Restrictions (The Castle Inn will operate under Tier 2 rules). And please stay at home if you feel unwell.
Important information and answers to key questions follow:
Do I need to book a visit?
The number of people drinking and eating with us must be carefully managed. We have a specific number of tables very correctly spaced. Tables of up to 6 people can be booked online. If want to drop by for a morning coffee between 10am and 12noon or for a drink after 8.30pm, there is no need to book but we will take your contact details.
Do I need to wear a Mask or Face Covering?
Yes unless you are exempt due to, for example, an underlying health condition (as from Thursday 24th September). Customers in hospitality venues must wear face coverings, except when seated at a table to eat or drink. Our hospitality staff are also required to wear face coverings.
What time will you open?
We open at 8am Monday to Sunday. Last food orders will be taken at 8.30pm.
What will happen when I arrive at the pub?
You will be greeted at the entrance to our terrace and your booking will be checked. You will then be shown to your table.
How will I choose what I want to eat?
One person from your table will be invited to take a photograph of our easily accessible Menu blackboard that you can then all refer to. Once you have chosen your drinks and dishes, the team member responsible for looking after you will take your order as normal.
What training has your team received?
Every one of our team will have received Physical Distancing and Enhanced Hygiene training. Also, our staff know they must feel completely well to enter our pub. We would ask that you keep to the same key rules:
Try to keep a minimum of 1 metre to 2 metres distance between you and anyone not in your social/family ‘bubble’
Stay at home if you feel at all unwell
Regularly and thoroughly wash your hands
What enhanced hygiene arrangements are in place?
Our pub and restaurant has always been cleaned to a high standard. Daily cleans are carried out by a professional cleaning company. Tables, chairs and payment machines (PDQs) will be sanitised after every use. A number of our team will also be been trained as Sanitiser Champions. They are responsible for cleaning surfaces, such as door handles, that are regularly touched.
Will Hand Sanitiser be available?
A Hand Sanitiser pump will be available at our main entrance and at various points throughout our building. But we strongly recommend you bring your own preferred brand of sanitiser to use.
Can I use the toilets?
Toilets will be available for you to use. They will be thoroughly cleaned at the start of each day. They will also be regularly inspected and touch points sanitised.
If you need to use the toilet, please use common sense and move through our building keeping to the 2 metre rule if possible. Wash your hands before and after using the toilet. Flush toilet paper only into the toilet. Place any other items in the cubicle bins provided. Our toilet bins will be regularly emptied.
How will staff serve my food and drinks?
Your server will place your all your drinks and dishes at one end of your table. We can also place an empty 'Drop-Table' at least 1 metre from your seating space if that is what you would prefer.
Am I able to smoke?
You are, but well away from seated guests. Please ask a member of staff for directions to our smoking point.
How will I pay?
At the end of your meal, we will ask one person from your table to go to a clearly marked pay point at our bar. Or if you prefer and it is possible, we will bring a PDQ machine to you.
I want to book one of your bedrooms? What arrangements are in place?
Look at our 'Sleep' page to choose a bedroom and to find out what we have arranged for check-in, breakfast and check-out. Stay at home if you feel at all unwell. If you develop any Covid-19 symptoms, including a high temperature, follow the Government's clear guidance.
We will regularly review the measures we have in place and will make sure they are updated in line with Government advice. Please be patient with our team. They will be working hard to make your visit as 'normal' and enjoyable as possible. If you have any further questions or comments please email firstname.lastname@example.org